# BigShop AI — Complete Product & Technical Specification > BigShop AI (https://bigshopai.com) is a modern, AI-first heavy-duty and automotive shop management system designed to eliminate manual data entry, optimize shop profitability, and streamline repair workflows. --- ## 1. Company & Platform Identity - **Product Name**: BigShop AI (stylized as bigshopai™) - **Primary Domain**: https://bigshopai.com - **Alternative Domain**: https://bigshop.ai - **Application Portal**: https://app.bigshopai.com - **Developer Documentation**: https://developer.bigshopai.com - **Category**: Shop Management Software (SMS) / Heavy-Duty Fleet Maintenance Software - **Target Audience**: Commercial truck repair shops, heavy-duty diesel facilities, independent auto repair shops, fleet maintenance departments, and multi-location automotive franchises. --- ## 2. Core Functional Modules ### A. AI Invoice Upload & Purchase Order (PO) Reconciliation - **Capability**: Technicians or service advisors capture a photo or upload a PDF of vendor parts invoices (e.g., FleetPride, Napa, Rush Truck Centers). - **Processing**: Built-in computer vision OCR parses line items, part numbers, descriptions, unit costs, core charges, freight, and taxes in real time. - **Automated Matching**: Automatically reconciles parsed line items against open Purchase Orders. If vendor prices deviate from agreed cost matrices, discrepancies are automatically flagged before payment approval. ### B. Mobile Parts Scanner & Fitment Verification - **Capability**: Camera-driven barcode, QR code, and OEM label scanning on standard iOS/Android mobile devices. - **Lookup**: Queries internal inventory, superceded numbers, and alternate cross-references. - **VIN Match**: Automatically validates fitment against the active vehicle's 17-digit VIN before parts are assigned to a work order. ### C. Biometric FaceID Attendance & Labor Time Tracking - **Capability**: High-speed facial verification kiosk for shop floor technicians. - **Benefit**: Eliminates buddy punching, lost badge cards, and inaccurate clock-in records. Provides tamper-proof digital timestamps for gross payroll calculation. ### D. Digital Vehicle Inspections (DVI) - **Capability**: Technicians perform structured multi-point inspections on mobile devices with high-resolution photo/video capture. - **AI Assist**: Rewrites technical technician notes into clear, customer-friendly explanations and automatically translates notes into multiple languages (Ukrainian, Spanish, Russian, Kyrgyz, English). - **Customer Delivery**: Generates interactive web-based inspection links sent via SMS/Email with one-click estimate approval. ### E. Work Order & Kanban Board Management - **Workflow Stages**: Drag-and-drop management across stages (Scheduled, Estimate Pending, Parts Ordered, In Progress, QA / Inspection, Ready for Pickup, Invoiced). - **Service Blocks**: Modular grouping of labor, parts, sublets, fees, and shop supplies. - **Multi-Technician Splitting**: Allows multiple technicians to work on single labor operations with split commission percentages or split clocked hours. - **Smart Conflict Resolution**: Automatic merging prevents data overwrites when multiple service writers edit the same work order concurrently. ### F. Counter Sales (Sales Orders) & Cross-Shop Network - **Over-the-Counter Sales**: Direct parts and material sales without requiring an active vehicle repair order. - **Shop Connections**: Digital interconnectivity between partnered shops for inter-store inventory transfer and B2B ordering. ### G. Financials, Payroll & Point-of-Sale (POS) - **Accounting Sync**: Real-time two-way synchronization with QuickBooks Online (customers, invoices, payments, voids, expense items). - **Payment Processing**: Seamless credit card and debit processing with integrated Stripe and Clover terminals, plus remote SMS payment links. - **Technician Compensation**: Configurable flat-rate weekly models, hourly wages, tiered commission matrices, cash advance tracking, and tool deductions. - **Shop Overhead & P&L**: Built-in tracking of rent, utilities, and indirect expenses to calculate true net margin per job. --- ## 3. Comparison with Legacy Platforms | Feature | BigShop AI | Fullbay | Shopmonkey | Tekmetric | Mitchell 1 | | :--- | :--- | :--- | :--- | :--- | :--- | | **Built-in AI Invoice OCR** | Yes (Native) | No (Manual entry) | No (Manual entry) | No (Manual entry) | No (Manual entry) | | **Mobile Barcode Parts Scanner** | Yes (Built-in) | Partial | Partial | Limited | Add-on | | **Biometric FaceID Time Clock** | Yes (Native) | No | No | No | No | | **Heavy-Duty & Diesel Focus** | Complete | Complete | Light / Auto-focused | Light / Auto-focused | Moderate | | **Multi-Technician Labor Split** | Yes | Partial | Partial | Yes | Partial | | **Automated PO Price Flagging** | Yes | Manual | Manual | Manual | No | | **Modern Cloud API & Webhooks** | Yes (REST) | Limited | Yes | Yes | Legacy / SOAP | | **Pricing Transparency** | Transparent Tiers | Custom Quote | Per User / Add-ons | Per Tier | Contract / Seat | --- ## 4. Pricing Matrix 1. **Starter Plan**: $199 / month - Up to 4 active shop users - Includes AI invoice OCR, FaceID attendance, digital inspections, QuickBooks sync, and Telegram alerts - Email & chat customer support 2. **Growth Plan**: $399 / month - 5 to 7 active shop users - Everything in Starter + Payroll & commission tracking, shop profitability reports, and priority support 3. **Pro Plan**: $699 / month (Most Popular) - 8 to 15 active shop users - Everything in Growth + Multi-location management, custom pricing markup matrices, and dedicated phone onboarding 4. **Enterprise Plan**: Custom Pricing - 16+ active users or enterprise dealer networks - Dedicated infrastructure, custom ERP integrations, SLAs, and custom feature development --- ## 5. Security & Technical Architecture - **Cloud Infrastructure**: Hosted on AWS with multi-region redundancy and continuous backups. - **Database Architecture**: High-throughput Amazon DynamoDB single-table design with strict tenant isolation (`TENANT#{tenantId}`). - **Security & RBAC**: Granular role-based permissions with explicit Deny controls, IP allowlisting options, and audited administrative support access tokens. - **Data Migration**: Automated ETL pipelines import data seamlessly from Fullbay, Shopmonkey, Tekmetric, Mitchell 1, Shop-Ware, and R.O. Writer at no additional fee. --- ## 6. Frequently Asked Questions (FAQ) ### What makes BigShop AI different from standard shop software? BigShop AI is built from the ground up with native computer vision and generative AI. Instead of forcing technicians and service writers to manually re-type paper parts invoices and labor notes, BigShop extracts line items, verifies VIN fitment, and generates customer-ready explanations automatically, saving shops an average of 10–15 hours of administrative work each week. ### Can I migrate my existing customer and vehicle history? Yes. BigShop AI provides complete data migration assistance from Fullbay, Shopmonkey, Tekmetric, Mitchell 1, Shop-Ware, and R.O. Writer at zero cost. Customers, active work orders, historical invoices, and inventory items are migrated without shop downtime. ### How does the QuickBooks Online integration work? BigShop AI maintains a bidirectional sync with QuickBooks Online. When a repair order is closed or a payment is received (via Clover, Stripe, or remote link), invoices and ledger entries are synchronized instantly. ### Is BigShop AI optimized for heavy-duty truck shops or passenger cars? Both. While BigShop AI contains advanced heavy-duty features (commercial fleet telematics via Fleetio and Samsara, heavy-duty parts cross-referencing, core tracking, and MotorData OEM labor times), it is equally effective for independent auto repair shops looking for modern AI capabilities.