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SMS Consent & Terms

Effective Date: March 7, 2026

1. Consent Collection

SMS consent is collected as a standalone, independent action — completely separate from any terms of service, end-user license agreement, service contract, or other agreement. Opting in to SMS is never a condition of any transaction, service, or account creation. BigShop AI collects SMS consent from end users (your customers) through the following dedicated methods:

1.1 In-App Opt-In Checkbox

When a shop creates or edits a customer record in BigShop AI, customers can provide their phone number along with explicit SMS consent. The consent is collected via a clearly labeled opt-in checkbox within the customer management interface.

1.2 Customer Portal Opt-In

Customers accessing the BigShop AI Customer Portal can opt in to SMS notifications directly. A clear consent prompt is displayed when they add or confirm their phone number, with full disclosure of message types, frequency, and opt-out instructions.

1.3 Smart Check-In Kiosk

When customers check in at a shop using BigShop AI's Smart Check-In feature, they may opt in to SMS notifications by providing their phone number and checking the SMS consent box on the check-in screen.

2. Types of SMS Messages

When consent is provided, BigShop AI may send the following types of messages on behalf of the shop:

• Work Order Updates: Notifications when a vehicle's service status changes (e.g., "Your vehicle is ready for pickup")
• Appointment Reminders: Upcoming appointment confirmations and reminders
• Invoice & Payment Notifications: Invoice ready alerts and payment confirmations
• Inspection Reports: Links to digital vehicle inspection results
• Service Recommendations: Follow-up service reminders based on vehicle maintenance schedules

Message Frequency: Message frequency varies based on service activity. Typically 1–5 messages per service visit. No more than 10 messages per month per customer.

Message & Data Rates: Standard message and data rates may apply depending on the customer's mobile carrier and plan.

3. Opt-Out Instructions

Customers can opt out of SMS notifications at any time through any of the following methods:

• Reply STOP: Text STOP to any message received from BigShop AI to immediately unsubscribe
• Reply HELP: Text HELP to receive assistance and opt-out instructions
• Contact the Shop: Ask the shop to disable SMS notifications on their customer record
• Customer Portal: Log into the Customer Portal and toggle off SMS notifications in account settings
• Contact Us: Email support@bigshopai.com with "SMS Opt-Out" in the subject line

Once a customer opts out, all SMS messaging will cease immediately. Opting out does not affect other communications (email, in-app notifications) or the customer's service relationship with the shop.

4. Consent Records

BigShop AI maintains records of all SMS consent, including:

• Timestamp: Date and time consent was provided
• Method: How consent was collected (in-app, customer portal, check-in kiosk)
• Phone Number: The phone number for which consent was given
• Consent Text: The exact disclosure shown to the customer at the time of consent
• IP Address: For web-based consent (customer portal, check-in kiosk)
• Opt-Out Records: Date and method of any subsequent opt-out

These records are stored securely and retained for the duration of the customer relationship plus an additional 5 years for compliance purposes.

5. Data Privacy & Sharing

Phone numbers and SMS consent data are handled in accordance with our Privacy Policy. Specifically:

• Phone numbers are never sold to third parties
• Phone numbers are never shared for marketing purposes outside of the shop–customer relationship
• SMS messages are sent only through verified, carrier-approved channels
• All data is encrypted in transit and at rest
• SMS functionality is provided through Twilio, a trusted and compliant communications platform

6. Supported Carriers

BigShop AI SMS notifications are compatible with all major US carriers, including but not limited to: AT&T, Verizon, T-Mobile, Sprint, US Cellular, and their MVNOs. Carriers are not responsible for delayed or undelivered messages.

7. TCPA & CTIA Compliance

BigShop AI is committed to full compliance with:

• Telephone Consumer Protection Act (TCPA): We obtain prior express consent before sending any SMS messages
• CTIA Messaging Principles: We follow all CTIA short code and toll-free messaging guidelines
• CAN-SPAM Act: All commercial messages comply with applicable regulations
• State Regulations: We comply with all applicable state-level telecommunications regulations

8. Contact Information

For questions about our SMS practices or to exercise your rights:

This page describes how BigShop AI handles SMS communications. SMS consent is collected separately within the BigShop AI application through a dedicated opt-in mechanism and is not granted by visiting or reading this page. For questions, contact support@bigshopai.com.